Shipping & Delivery Policy

At Schon Naturlich Beautiful Naturally, we aim to process and dispatch all orders as quickly as possible so that you receive your favorite organic products on time.

Delivery Timelines

West Bengal: 3 working days (subject to product availability).
Rest of India: 5–6 working days.
International Deliveries: 7–14 working days (depending on destination and local customs clearance).

If a product is exceptionally out of stock, our team will inform you in advance.

Delivery Process

Orders will be shipped to the delivery address provided at checkout.
If you require deliveries to multiple addresses, please place separate orders.
If you are unavailable at the time of delivery, you may authorize a representative to accept the order on your behalf.
Our delivery partner may request proof of identity and a signature at the time of delivery.
Refusal to sign the delivery slip may be treated as refusal to accept delivery.
Please provide accurate address details (landmark, contact number, etc.) to ensure smooth delivery.

Delivery Charges

All Over India - Free Delivery On All Products.
Cash on Delivery (COD): Handling fee of ₹18 applies. (Customers are encouraged to use prepaid options to avoid this fee).

International Shipping & Customs

All international orders are shipped from India via trusted courier partners like FedEx/DHL.
International shipping costs vary depending on destination and order weight.
Customers are responsible for any customs duties, taxes, or import charges levied by their country.
Customs clearance paperwork, if required, must be completed by the customer. Failure to comply may result in delivery delays or return of goods, for which Schon Naturlich Beautiful Naturally will not be responsible.
Refunds will not be possible in case of customs restrictions or non-compliance in the destination country.

Remote Area Deliveries

For deliveries to remote or hard-to-reach areas, additional courier charges may apply.
Remote area deliveries may take 10–15 business days depending on courier availability.
If a shipment to a remote area is lost in transit, Schon Naturlich Beautiful Naturally cannot be held liable for refunds.

Important Notes

Orders are processed only after successful payment confirmation (for prepaid orders).
In case of COD orders, non-confirmation or refusal of delivery may result in automatic order cancellation.
Customers will receive an email and SMS/WhatsApp update with tracking details once the order is shipped.